Information about data privacy


Privacy Statement

Thank you very much for your interest in our LOESCHE Customer Service portal. The security of your personal data is very important to us, LOESCHE GmbH, as the operator of the aforementioned Internet portal. We would like to ensure, to the best of our ability, that your privacy is protected when using our portal. In the following, we will provide you with information about how your personal data is handled.


General information

We will only collect, process or use your personal data if you provide your consent or legislation allows us to collect, process and/or use the data. Of course we comply with the applicable data protection regulations.


Saving login data


In principle, you can visit our websites without providing personal information. We only save login data such as the date and time of your visit, the quantity of data transmitted and the requesting provider. This data is only evaluated to ensure the smooth operation of the page and improve our offer and does not allow us to draw any conclusions regarding your person.


Collection, processing and using personal data
 
When using our portals (e.g. when registering), we collect personal data if necessary and legally permissible to execute a potentially existing contract, or if you expressly and voluntarily provide us with personal information (e.g. in a request to create a proposal sent via the portal, for contact purposes or to send messages via the portal or in conjunction therewith). In these cases, we will only use your personal data for the respective purpose (e.g. to respond to your request) or to execute the contract, in the framework of consents you have provided and in accordance with the applicable data protection regulations.

Incidentally, all personal data collected while using the portal will only be collected, processed and used to protect our business interests and in accordance with the applicable data protection regulations.


Transferring data to execute the contract

If you issue us contracts or submit orders via the portal, we will transmit your data to third parties (e.g. shipping companies commissioned with the delivery) if necessary to execute the contract.

Incidentally, your personal data will not be transmitted to third parties without your express consent unless required to execute the contract or required by law, and if permitted in accordance with data protection provisions?


Access to content and third-party applications


If access to third-party content is opened up via this portal and we have marked this content accordingly, third-party data privacy provisions that do not correspond to those in this data privacy information sheet may apply.


Use of cookies

In order to make our website attractive to visitors and allow for the use of certain functions, we use cookies on a variety of pages. These are small text files that are saved on your end device. Several of the cookies we use are deleted after the browser session, meaning when you close the browser (session cookies). Other cookies remain on your end device and allow us to recognize your browser the next time your visit the site (persistent cookies).

You can set your browser so you are informed when cookies are saved and decide on a case-by-case basis if you want to accept them or you can exclude cookies for specific cases or altogether. If you do not accept cookies, the functionality of our web pages may be limited.


Use of Google Analytics for web analysis

Our websites use Google Analytics, a web analysis service from Inc. (www.google.de). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymisation, Google will truncate the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google's collection of data generated by cookies and related to your use of the website (incl. your IP address), as well as the processing of said data by Google, by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de 


You can find more information regarding Google Analytics' terms of use and data privacy at http://www.google.com/analytics/terms/de.html or https://www.google.de/intl/de/policies/.
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Use of Webtrekk for web analysis

Technology from Webtrekk GmbH (www.webtrekk.de) is used on our websites to collect and save data for marketing and optimisation purposes. Based on this data, usage profile is created under a pseudonym. Cookies can be used for this purpose. Your IP address will be anonymised, saved and transmitted so you cannot be identified via your IP address.

You can find more information about Webtrekk's data privacy at https://www.webtrekk.com/de/index/opt-out-webtrekk/.



Use of anonymised data

We can anonymise and/or pseudonymise the data collected from the users of our websites in the statutory scope and create statistics and comparable evaluations using the processed data. We are also entitled to use the anonymised or pseudonymised data for our own purposes and pass this data on to third parties.


Right of revocation, correction and deletion

You can revoke your consent to collect, process and/or use your personal data at any time, effective in the future. You have a right to correct, lock or delete this data (if necessary) or information. After receiving your revocation notice, we will immediately delete your data unless prohibited by the contract or statutory regulations.
Contact: DataProtection_Services@Loesche.de  (Service team)


Right to information,; establishing contact

You have a right to receive information about the personal data we have stored. If you have questions regarding the collection, processing or use of your personal data, contact: DataProtection_Services@Loesche.de   (Data Protection Officer)